![]() When it came to MNVO’s (smaller carriers that use the major carrier networks), here’s how satisfaction shook out:įor a look at how satisfied consumers were with iPhone, Samsung, Google, and other smartphones, check out our full coverage of the ASCI results here. Here’s how the major carriers compared for call quality/consistency and coverage/speed:ĪSCI didn’t break down the following categories by carrier, but these were how consumers rated various wireless provider features from 2022 to 2023: Interestingly, the ASCI study showed no change in satisfaction for both T-Mobile and Verizon from the previous year’s study.įor context, while ~16,000 respondents is a decent amount of consumers for a survey, Opensignal and Ookla are usually looking at a sample size in the millions.Īs shown above, the overall wireless satisfaction ranking increased by 1% to 74. Meanwhile, Verizon has been expanding its 5G network quickly over the last couple of years and usually ranks close to T-Mobile. As you type, Messages suggests matching addresses from your Contacts app or from people you’ve previously sent messages to. In the To field, type the name, email address, or phone number of the person you want to send a message to. The results are interesting as T-Mobile has been winning top awards for performance, 5G availability, and more in studies like Opensignal and Ookla for a few years. In the Messages app on your Mac, click the Compose button to start a new message (or use the Touch Bar ). Cellular came in fourth with a score of 70. Use Messages in iCloud - Apple Support If you arent receiving SMS messages on your Mac, make sure that Text Message Forwarding is enabled on your iPhone. Under iMessage, make sure that 'Enable Messages in iCloud' is checked. That put AT&T one point ahead of T-Mobile at 74 and two points ahead of Verizon at 73. On your Mac, open the Messages app, then go to preferences by clicking Messages in the menu bar. (Image credit: iMore) Tap Use your Apple ID for iMessage. Looking at the major US carriers, AT&T jumped 3% this year to a score of 75 out of 100 for customer satisfaction. (Image credit: iMore) Tap the Apple ID at the bottom of the screen. Note: You may be asked for your Apple ID password before the app installs. Enter 'Verizon Messages' in the Search field, and tap Search. However, all three major US carriers ranked very close.ĪCSI published the new report today based on almost 15,881 respondents that it interviewed between April 2022 and March 2023. Open the App Store app on your mobile iPhone or iPad. In an interesting outcome, AT&T has beaten out both T-Mobile and Verizon for customer satisfaction even though it usually ranks third when it comes to performance and more. The American Customer Satisfaction Index ( ACSI) has released its latest study on wireless providers and smartphones.
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